Frequently Asked Questions

For over 10 years, Simple Loose Leaf has been dedicated to sharing the joy of drinking loose leaf tea with hundreds of thousands of customers across America.

We pride ourselves on providing delicious teas and wonderful customer service.

Please browse this page to learn how our service works, and contact us if you have any questions.


Discover the joy of delicious new teas curated by experts, all from the comfort of your home.

Our tea discovery subscriptions are tailored to introduce you to teas you’ll love while avoiding those you won’t.

Our subscriptions always ship for free, and start at just $14.90 per box.

We offer a variety of subscription options to fit any budget and cater to each tea drinker.

Subscriptions start at $14.90/box for 2 pouches. This works out to $7.45/pouch.

The longer the subscription term, the better value per pouch. Our highest price term is $264 for 12 months at 4 pouches per box. This works out to $5.50 per pouch.

Our subscription boxes contain either 2, 3, or 4 pouches of tea.

Each pouch contains roughly 0.8 oz (22g) of tea. That's enough for 8-10 cups per pouch.

2 Pouches = 16-20 cups.
3 Pouches = 24-30 cups.
4 Pouches = 32-40 cups.

Many of our teas can be resteeped, so these numbers can stretch even higher.

It's plen-tea! :)

You can skip shipments, change your address, add extra products to your shipments, pause, cancel, and more from with your account.

Read our complete article on how to manage your subscription.

Your first box will ship within 24-48 hours. This gives you enough time to create a Personalized Tea Profile before your first box ships.

We ship via USPS Ground Advantage. All shipments are tracked.

If you received a tea you don't like, please contact us and we will make it right.

Please see this complete article on how to login to your account to manage your subscriptions.

Gift Subscriptions

By default, gift subscriptions do not renew. They are one-time purchases for a preset amount of monthly boxes.

Simply place your order on our gift subscriptions page.

Use your email address on checkout, but enter your gift recipient's shipping address.

If you want the first box of the subscription to go to your address, enter your address. You can change the shipping address of future boxes at any time.

Gift subscriptions are set to be one-time purchases for a preset number of boxes. They do not renew.

The first box of a gift subscription usually ships within 24-48 hours.

If you would like to schedule your gift subscription, please contact customer support immediately after placing your order.

E-Commerce Orders

Our subscriptions are a wonderful way to discover new teas to love, but you can always order teas individually.

We ship to US addresses only (including US military overseas addresses.)